TOUTE BRODERIE SERA LANCÉE EN PRODUCTION À PARTIR DU 12 DÉCEMBRE / ALL EMBROIDERY WILL BE LAUNCHED IN PRODUCTION FROM 12 DECEMBER

Politique en matière de remboursements et de retours

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Retours sous conditions

Returns under conditions 

Pour tous retours nous vous laissons 14 jours de réflexions pour vous décider. Et pour tout achat non déballé, non utilisé), vous pouvez demander un remboursement. Lors de l’achat d’un pack comprenant plusieurs produits, tous les produits doivent être retournés, non ouverts et dans leurs emballages d’origine.

Les produits personnalisés ne peuvent pas être retournés.

Pour pouvoir être remboursé, il est nécessaire que : 

. Les produits nous soient retournés dans leur emballage d’origine.

. Les produits ne soient ni ouverts, ni utilisés, ni consommés.

. Le retour de vos produits soit fait dans le délai des 14 jours (à partir de la date la réception).

Les frais de retours sont à votre charge.

Contactez-nous par mail pour effectuer votre demande.

For all returns we give you 14 days of reflection to make up your mind. And for any purchase not unwrapped, unused), you can request a refund. When purchasing a pack containing multiple products, all products must be returned, unopened and in their original packaging.

Personalized products cannot be returned.

In order to be reimbursed, it is necessary that:

. The products are returned to us in their original packaging.

. The products are not opened, used or consumed.

. The return of your products is made within 14 days (from the date of receipt).

Return costs are your responsibility.

Contact us by email to make your request.

 

Paiement sécurisé /

Secure payment

Toutes les informations de paiement sont transmises codées SSL pour protéger les informations de votre carte et assurer qu’elles ne pourront être utilisées par d’autres personnes.
Les modalités de règlement suivantes sont disponibles sur la boutique en ligne: Carte Bleue, Visa, Mastercard, American Express, PayPal.

All payment information is transmitted SSL encrypted to protect your card information and ensure that it cannot be used by others. The following payment terms are available on the online store: Carte Bleue, Visa, Mastercard, American Express, PayPal.